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This job expired on 19/07/2026. It no longer accepts applications.
Customer Contact Communications Associate – Voice
Accenture in India · Bengaluru
Job description
About the role
As a Customer Contact Communications Associate – Voice you will join Accenture’s Customer Support vertical to handle inbound and outbound customer interactions across multiple channels. You will resolve queries, manage escalations and ensure complaints are closed within agreed service levels.
Key responsibilities
- Respond to customer inquiries via phone, email and chat, providing accurate and timely information.
- Handle escalated cases and complaints, working towards satisfactory resolutions.
- Document interactions and update case records in accordance with internal guidelines.
- Meet or exceed defined service level agreements (SLAs) for response and resolution times.
- Collaborate with team members and supervisors to share best practices and improve processes.
Required profile
- 1‑3 years of experience in a customer service or call‑center environment.
- Strong written and verbal communication skills.
- Ability to work in a team and adapt to changing priorities.
- Commitment to quality and customer satisfaction.
- Willingness to work rotational shifts as needed.
Required skills
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Accenture in India
Bengaluru