Customer Contact Communications Associate – Voice

About the role

Join Accenture’s Customer Support vertical as a Customer Contact Communications Associate focused on voice interactions. You will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless omnichannel experience across phone, chat, text and face‑to‑face touchpoints.

Key responsibilities

• Respond to customer queries, manage escalations and address complaints promptly.
• Close faults and complaints within defined Service Level Agreements.
• Provide consistent, high‑quality communication across all channels to enhance customer satisfaction.
• Collaborate with team members and supervisors to share best practices and improve processes.
• Work rotational shifts as required to meet coverage needs.

Required profile

• Graduation in any discipline.
• 1 to 3 years of experience in customer support or a similar role.
• Strong written and verbal communication skills.
• Adaptable, flexible and able to work well in a team environment.
• Quick learner with solid problem‑solving and prioritisation abilities.

Required skills

• Experience with omnichannel customer communications.
• Familiarity with handling voice, text and chat interactions.