Client Servicing Account Manager
Erlin AI · Pune
Job description
About the role
We are looking for a proactive Client Servicing Account Manager to own a portfolio of US and India accounts. You will guide clients from onboarding through renewal, ensuring they receive real value and identifying growth opportunities.
Key responsibilities
- Own a portfolio of accounts from onboarding to renewal.
- Keep clients informed, catch issues early, and ensure delivery of value.
- Lead Quarterly Business Reviews (QBRs) and handle difficult conversations.
- Identify genuine expansion opportunities within accounts.
- Act as the internal voice of clients, translating needs to delivery, product, and sales teams.
Required profile
- 2–5 years of experience in Account Management or Customer Success in a B2B environment.
- Proven retention and growth metrics.
- Comfortable using a CRM to monitor at‑risk accounts.
- SaaS or technology background is a strong advantage.
- Proactive problem‑solver who treats client issues as personal.
- Ability to engage senior stakeholders and collaborate across teams.
- Comfortable handling uncomfortable situations.
Required skills
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Published 2 days ago
Expires 1 month from now
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Erlin AI
Pune
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