Bell Desk Host – Guest Services

About the role

The Bell Desk Host welcomes guests, assists with luggage, and provides information about hotel amenities and local attractions. This full‑time position ensures a smooth and pleasant arrival and departure experience for all visitors.

Key responsibilities

• Greet and escort guests to their rooms, opening doors and offering assistance.
• Explain room features, such as key usage, mini‑bar, safe, and laundry services.
• Transport luggage to and from guest rooms or designated bell areas.
• Assist guests with vehicle loading/unloading and provide directions.
• Arrange transportation (taxi, shuttle, limousine) and record requests.
• Communicate parking procedures and maintain awareness of security on the property.
• Maintain a clean, professional appearance and uphold confidentiality.
• Answer telephone calls with proper etiquette and support guests with disabilities.

Required profile

• High school diploma or G.E.D. equivalent.
• Ability to lift up to 50 lb unaided and up to 75 lb with assistance.
• Capability to stand, walk, or jog for extended periods and navigate stairs or ramps.
• Strong communication skills and a courteous, professional demeanor.

Required skills