Analyst II, Digital Asset Management

About the role

The DAM Librarian manages and controls the quality of digital assets in the Digital Asset Management (DAM) system. The role enforces metadata standards, handles uploads including bulk ingestion, curates and promotes content in the Content Hub and Brand Hubs, trains users and supports them, and works with internal and external stakeholders so the DAM meets business needs.

Key responsibilities

• Review and approve or reject incoming asset uploads within a 48-hour SLA, based on metadata and compliance standards.
• Manage bulk upload requests (for example agency or partner project files) with accurate mapping and metadata.
• Curate and promote content in the Content Hub and Brand Hubs, such as homepage tile refreshes and featured assets.
• Cleanse, enrich and standardize metadata to improve discoverability.
• Act as the main point of contact for DAM users, providing troubleshooting and first-line support and escalating issues.
• Coordinate with brands, agencies and campaign teams to align assets with marketing plans.
• Deliver user training (1:1 and group sessions), host office hours and maintain training materials.
• Track DAM usage, upload throughput, metadata quality and support tickets, and recommend process and tooling improvements.

Required profile

• 2-5 years of experience managing digital asset libraries, DAM systems or related content management roles.
• Demonstrated experience with metadata schemas, taxonomy management and bulk asset ingestion.
• Strong stakeholder management and communication skills, including work with agencies and cross-functional marketing teams.
• Preferred: experience in consumer packaged goods or large enterprise environments, and familiarity with brand governance, rights management and basic image/video formats.

Required skills

• Hands-on experience with a major DAM platform preferred.
• Attention to detail, strong organization and time management, and consistent SLA delivery.
• Training and presentation skills, and the ability to explain technical processes to non-technical users.
• Problem-solving, troubleshooting and collaborative mindset.