Travel Services Specialist

About the role

We are looking for a Travel Services Specialist to join Uncharted Traventure on a full‑time remote basis. The specialist will be the primary point of contact for Indian travelers before, during, and after their international holidays, ensuring a smooth and memorable experience.

Key responsibilities

• Respond to traveler inquiries via phone, email and messaging platforms, understanding preferences and providing accurate information.
• Coordinate and book flights, accommodations, transfers, and activities, keeping itineraries up‑to‑date.
• Manage booking changes, cancellations and special requests, liaising with local partners and service providers.
• Assist in organizing guided tours and experiential activities, ensuring logistics are in place.
• Resolve travel‑related issues promptly and maintain detailed records of all interactions.
• Contribute ideas for process improvements and higher traveler satisfaction.

Required profile

• Clear communication, empathy and strong problem‑solving abilities.
• Interest in travel arrangements and itinerary planning.
• Good organizational skills with attention to detail.
• Ability to handle multiple traveler requests simultaneously.
• Comfortable working remotely and attending occasional in‑person trainings in Chennai.
• Fluent English; knowledge of additional Indian languages is a plus.
• Prior experience in travel, hospitality or customer‑facing roles is preferred but not mandatory.

Required skills

• Proficiency with digital tools and booking platforms.
• Strong command of written and spoken English.

What we offer

• CTC ranging from ₹1.2 LPA to ₹1.8 LPA, based on skills and experience.
• Attractive performance‑based incentives.
• Fully remote work with occasional on‑site meetings in Chennai.
• Opportunity to grow within a fast‑expanding travel company.