Transportation Specialist

About the role

As a member of the Logistics Operations team, the Transportation Specialist coordinates daily transport planning, supports Transport Associates, and serves as a liaison between internal and external customers. The role works closely with the Logistics Operations Manager to analyse data, monitor KPIs, and drive carrier performance improvements.

Key responsibilities

• Establish and manage processes to balance the workload of Transport Associates.
• Collaborate with internal teams and external partners to ensure timely deliveries.
• Assess challenges, prioritize issues, and negotiate solutions with stakeholders.
• Provide training and guidance to Transport Associates.
• Track logistics KPIs such as safety, on‑time delivery, customer complaints, carrier service quality, and booking acceptance.
• Lead carrier service performance reviews and resolve related issues.
• Manage financial claims for carrier non‑conformities or service failures.
• Conduct monthly or quarterly carrier performance evaluations.
• Offer backup support to maintain continuity of transportation operations.
• Uphold compliance with Health, Safety & Environmental policies.

Required profile

• Diploma or Bachelor’s degree (required); supply‑chain related certification is a plus.
• Minimum 5 years of transportation experience, including carrier management.
• Proven ability to work in a fast‑paced environment with strong attention to detail.
• Excellent interpersonal and professional communication skills.
• Analytical, result‑oriented, adaptable, and able to build trust.

Required skills

• SAP
• Microsoft Office suite