Telecaller – Customer Support (On-site, Bihar)

About the role

We are looking for a motivated Telecaller to join our on‑site team in Bihar. In this full‑time position you will handle both outbound and inbound calls, providing customers and partners with accurate information about deliveries, shipment status, and service queries.

Key responsibilities

• Answer inbound calls and make outbound calls to confirm delivery details and schedules.
• Provide accurate information on shipment status and resolve basic service‑related queries.
• Update customer records in internal systems and log call details.
• Escalate complex issues to the appropriate operations or support teams.
• Capture customer feedback to help improve service quality.

Required profile

• Strong verbal communication skills in Hindi and preferably English.
• Basic computer literacy with experience in data entry and call logging.
• Customer‑service orientation with patience, empathy, and problem‑solving ability.
• Ability to manage high call volumes, prioritize tasks, and follow up consistently.
• Team player who can coordinate with operations, delivery, and support teams.
• Minimum education: high school diploma or equivalent; prior call‑center or logistics support experience is a plus.

Required skills

• Familiarity with CRM systems.
• Experience using call management software.
• Data entry proficiency.

What we offer

• Opportunity to work with a leading logistics provider.
• Dynamic on‑site work environment.
• Potential for growth within the organization.