Senior Manager – Account Operations (Vizag)

About the role

Wipro is seeking a Senior Manager to lead account operations for its Vizag location. The role focuses on driving revenue growth, improving process efficiency, and delivering an excellent customer experience through strategic planning and robust governance.

Key responsibilities

• Develop and execute strategic plans with senior stakeholders to identify new geographies and revenue streams.
• Ensure contract compliance, meet all SLA parameters, and maintain a green‑card status for the account.
• Oversee delivery governance, monitor performance dashboards, and address escalations to prevent revenue leakage.
• Manage invoicing cycles, resolve client billing issues, and support RFP responses and capability demonstrations.
• Track budgeting, expenses, and key account metrics; drive automation initiatives where applicable.

Required profile

• Proven senior‑level experience in account management or operations within the IT services sector.
• Strong ability to collaborate with clients and internal leadership to shape multi‑year strategies.
• Excellent analytical skills to monitor delivery metrics, audit findings, and financial performance.
• Demonstrated capability to lead teams, manage risks, and drive continuous improvement.

Required skills

What we offer

• Opportunity to influence large‑scale account strategy for a global IT services leader.
• Collaborative environment with senior leadership and international stakeholders.
• Competitive compensation and benefits package.