Receptionist (Front Desk) – Vadodara

About the role

We are seeking a pleasant and professional Receptionist to be the first point of contact for members and visitors of the Society. You will manage the front desk, handle calls and enquiries, and guide members to the appropriate department, creating a positive impression of the organization.

Key responsibilities

• Greet and assist members and visitors at the front desk courteously.
• Answer, screen, and route incoming telephone calls promptly.
• Handle member enquiries on products (deposits, loans, gold loan) and direct them to the concerned department.
• Maintain the visitor register and manage appointment scheduling.
• Manage incoming and outgoing courier, mail, and dispatch at the front desk.
• Assist members in filling account‑opening, KYC, and loan‑application forms.
• Keep the reception area tidy and ensure notices and brochures are properly displayed.
• Support administrative tasks such as filing, data entry, and photocopying.
• Coordinate with internal departments to ensure prompt member service.

Required profile

• Pleasant personality with good communication skills in Gujarati, Hindi, and English.
• 12th pass or graduate in any discipline.
• 0 to 3 years of front‑desk or reception experience; freshers with strong communication skills are welcome.
• Professional telephone etiquette, punctuality, and a well‑groomed appearance.
• Customer‑service orientation and patience.

Required skills

• Basic knowledge of MS Office.