Quality Team Member – Steel Files

About the role

The Quality Team Member will ensure that steel‑file products meet the highest quality standards and support continuous improvement across the plant. You will drive quality assurance activities, manage customer complaints and lead audits to guarantee defect‑free supplies.

Key responsibilities

• Implement and maintain quality assurance standards for all steel‑file products.
• Monitor and control outgoing quality to ensure defect‑free deliveries.
• Manage customer complaints, drive rapid closure and implement corrective and preventive actions (CAPA).
• Review monthly dispatch plans and align QA activities, inspections, PDI and third‑party audits.
• Conduct supplier audits for raw material, packing and ancillary items.
• Maintain QMS practices, lead internal audits and obtain necessary certifications.
• Update specifications and packing details in the company server.
• Train new employees on quality processes and standards.
• Perform process and product audits using statistical tools and structured problem‑solving.
• Support sales and new product development teams by providing required samples.
• Ensure inspection lab equipment is calibrated and maintained.
• Drive continuous improvement projects to enhance quality and reduce cost.

Required profile

• Experience in quality assurance or quality control within a manufacturing environment.
• Strong knowledge of Quality Management System (QMS) practices and audits.
• Ability to manage customer complaints and implement CAPA.
• Familiarity with statistical analysis and root‑cause problem solving.
• Experience conducting supplier and internal audits.
• Capability to train and mentor new staff.

Required skills

• Statistical analysis tools
• Quality Management System (QMS) implementation
• Root cause analysis
• Audit management
• Inspection lab calibration