Quality Manager

About the role

The Quality Manager will lead the implementation of quality assurance processes that align with Marriott’s brand standards and the property’s mission. This role focuses on continuous improvement, guest satisfaction, and employee engagement at the JW Marriott Goa.

Key responsibilities

• Coach managers on Total Quality Management principles and conduct monthly audits to ensure compliance with company and brand standards.
• Set and monitor quality assurance goals, making decisions that drive the property toward target achievements.
• Direct property‑wide quality initiatives to meet critical customer requirements and support regional best‑practice rollouts.
• Facilitate process‑improvement teams, ensuring systematic, measurable outcomes.
• Provide training on quality tools, collect and analyze defect data, and communicate key drivers of guest satisfaction.
• Review guest feedback with leadership, initiate corrective actions, and handle guest complaints directly.

Required profile

• 2‑year degree in Business Administration, Hotel & Restaurant Management, or related field with 3 years of relevant experience, OR a 4‑year bachelor’s degree with 1 year of experience.
• Experience in guest services, front desk, housekeeping, sales & marketing, or management operations within the hospitality sector.

Required skills

What we offer

• Opportunity to shape quality standards at a leading international hotel brand.
• Collaborative environment that values diversity and continuous learning.