Product Support Intern (AI & SaaS)

About the role

As a Product Support Intern at FourKites you will be the primary point of contact for customers, partners and consultants, helping them troubleshoot product issues, track urgent shipments and receive assistance. The role provides hands‑on experience with a fast‑growing SaaS platform and occasional exposure to AI‑related initiatives alongside product and engineering teams.

Key responsibilities

• Serve as the first point of contact for FourKites customers, partners and consultants to research, troubleshoot, replicate and test product problems and bugs.
• Track issue progress and provide regular updates to clients until incidents are resolved.
• Coordinate with Development, QA and Consulting Services to resolve customer issues.
• Support limited‑scope AI‑related tasks or initiatives that arise within the support workflow.
• Participate in a weekend rotation to handle 24/7 customer emergencies.

Required profile

• Excellent verbal and written communication skills.
• Strong problem‑solving and analytical abilities.
• Detail‑oriented with the ability to multitask and work independently or collaboratively in a global team.
• Ability to remain calm under pressure and handle escalated customer situations with diplomacy and tact.
• No academic arrears or backlogs.

What we offer

• 10‑month internship with a monthly stipend of INR 30,000.
• Access to a MacBook Air or MacBook Pro for work.
• Opportunity to work with Fortune‑100 customers and industry experts.
• Exposure to cutting‑edge technologies and AI‑driven supply‑chain solutions.
• Online self‑paced learning portal.
• Free 24/7 snacks and beverages, plus catered lunch on Wednesdays.