Pharmacist – Platform Support & Service Desk (Remote, UK Hours)

About the role

Script Assist is a UK‑based healthtech platform that powers the operational infrastructure for private clinics and pharmacies. We are looking for a tech‑forward pharmacist to join our remote Platform Support & Service Desk team in India, providing high‑ownership support during UK business hours.

Key responsibilities

• Provide platform support and service‑desk coverage for pharmacy and clinic partners.
• Triage operational issues across dispensing workflows, inventory status, batch/lot & expiry, substitutions and delivery exceptions.
• Support prescribing and dispensing operations from an operational (non‑clinical) perspective.
• Investigate workflow issues, isolate scope, capture evidence, reproduce problems and document findings.
• Maintain audit‑friendly logs and high‑quality operational documentation.
• Communicate clearly with partners, providing status updates and required information.
• Identify repeat issues and contribute to SOP/playbook improvements.

Required profile

• BPharm or MPharm (or higher) qualification.
• Strong written and spoken English.
• Comfortable working UK business hours.
• Detail‑oriented, calm under pressure and process‑driven.
• Experience in pharmacy operations (dispensing workflows, inventory, batch/expiry, delivery exceptions).
• Exposure to healthtech, telemedicine or pharmacy platforms.
• Experience in a structured support environment (queue‑based work, SOP‑led escalation, audit trails).

Required skills