Payment Disputes & Risk Officer – Walk‑in Drive (Team Lead / Assistant Manager)

About the role

Infosys BPM is hiring experienced professionals for a walk‑in interview on 23 July 2026 in Bangalore. The role focuses on Australian‑card disputes, chargebacks, and merchant risk management, ensuring compliance with card‑scheme regulations and client policies.

Key responsibilities

• Administer chargeback and direct‑debit claim processes in line with scheme rules.
• Respond to merchant, banking partner, and stakeholder enquiries related to disputes.
• Review and investigate transaction disputes, fraud alerts, and suspicious activities.
• Monitor merchant transaction activity and escalate potential risks.
• Support risk investigations and periodic merchant reviews.
• Ensure timely responses to payment schemes to maximize recovery and minimize losses.
• Assess merchant activity for risk, compliance, and acceptability.
• Collaborate with internal teams and external partners on dispute and fraud matters.
• Contribute to process improvements and operational efficiency initiatives.

Required profile

• Any graduate with 4‑8 years of relevant experience.
• Immediate joiners to 30‑day notice period.
• Flexible shift availability; work‑from‑office is mandatory.
• Prior experience with Australian card‑processes or international payment dispute handling.
• Strong analytical, problem‑solving, and attention‑to‑detail abilities.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.

Required skills

What we offer

• Opportunity to work with a global leader in business process management.
• Dynamic environment handling international payment dispute operations.
• Career growth paths for Team Lead and Assistant Manager levels.