IT Service Desk Analyst I

arrow · IN-KA-Bangalore

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Job description

About the role

The IT Service Desk Analyst I works on the frontline of customer support, handling initial inquiries and resolving basic hardware, software, and network issues. The role involves providing remote assistance through various channels to ensure end‑users receive timely help.

Key responsibilities

Take initial support inquiries and manage simple technical issues.
Provide remote assistance via phone, screen sharing, live chat, or email.
Escalate more complex problems to higher‑level IT support when needed.

Required profile

Four‑year degree with at least 4 years of relevant experience.
Works under close supervision and follows established procedures without discretion to vary them.

Questions fréquentes

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Source : ats:workday

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Published 12 hours ago

Expires 1 month from now

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IN-KA-Bangalore

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Emplois à IN-KA-Bangalore Métier : IT / Computer Science