IT Infrastructure & Network Support Engineer

About the role

The IT Infrastructure & Network Support Engineer will ensure reliable information systems and network connectivity across the Gare Palma mining site. You will manage hardware inventory, support end‑users, and maintain security measures to keep operations running smoothly.

Key responsibilities

• Establish and maintain LAN and internet connectivity throughout the mine.
• Initialize new IT projects aligned with business needs.
• Maintain inventory of desktops, laptops, servers, tablets, printers and network devices.
• Perform regular inspection, maintenance and safe disposal of e‑waste.
• Provide 1st‑level support for Oracle ERP (Ekayaan) and mail applications.
• Install and update security tools such as Active Directory, antivirus, firewall and proxy.
• Support RFID logistic digitisation and biometric attendance systems.
• Conduct feasibility studies for automation opportunities.
• Deliver remote assistance, help‑desk support, documentation and user training.

Required profile

• Proven experience in IT support and network administration.
• Familiarity with hardware troubleshooting and inventory management.
• Ability to work on‑site in a mining environment and handle multiple tasks.

Required skills

• LAN and internet connectivity
• Oracle ERP (Ekayaan) support
• Active Directory
• Antivirus, firewall and proxy configuration
• RFID and biometric attendance systems
• Networking devices (switches, routers, access points)
• Remote access software and help‑desk tools

What we offer

• Opportunity to work in a dynamic mining operation.
• Exposure to a wide range of IT technologies.
• Professional development and training.