Infrastructure and Technical Support Specialist

About the role

We are looking for a motivated Infrastructure and Technical Support Specialist with 2‑3 years of experience to manage our Windows and Linux server environment and provide day‑to‑day technical support to end‑users. The role involves both remote and on‑site assistance, monitoring of applications, and participation in night‑shift on‑call rotations.

Key responsibilities

• Install, configure and administer Windows and Linux servers.
• Monitor server performance, conduct regular health checks and troubleshoot issues.
• Deploy and maintain application‑monitoring tools to ensure availability.
• Provide technical support for Windows installations, laptop repairs and network problems.
• Assist with network configuration, including routers, switches, firewalls and wireless access points.
• Perform regular backups and support disaster‑recovery processes.
• Document procedures, configurations and troubleshooting steps.
• Participate in an on‑call rotation and work night shifts as required.

Required profile

• Bachelor’s (or higher) degree in Computer Science, IT or related field, or equivalent experience.
• 2‑3 years of hands‑on experience in server administration and end‑user support.
• Strong troubleshooting abilities and clear communication skills.
• Willingness to work night shifts and be part of an on‑call schedule.

Required skills

• Windows Server administration
• Linux server administration
• Application‑monitoring tools
• Network troubleshooting (TCP/IP, DNS, DHCP, VPN)
• Configuration of routers, switches, firewalls and wireless APs
• Backup and disaster‑recovery procedures

What we offer

• Competitive salary (negotiable)
• Annual bonus
• Company‑sponsored training and certifications