Helpdesk Technician I

Stefanini North America and APAC · Pocket 7 Sector 23

🇬🇧 English

Job description

About the role

The Helpdesk Technician I provides first‑line technical support to end‑users via telephone, email or web chat. The role focuses on diagnosing, restoring and maintaining IT services while ensuring accurate incident tracking.

Key responsibilities

Deliver technical support to end‑users through phone, email and chat.
Perform restorative or maintenance actions to resolve user problems.
Follow standard procedures to address incidents and service requests.
Log all incidents and calls promptly and accurately in the ticketing system.

Required profile

Bachelor’s degree or vocational IT‑related education is a plus.
At least two years of college coursework completed or a diploma/certificate in a related field.
Excellent oral and written English communication skills.
Strong customer‑service orientation and ability to meet performance targets.
Willingness to handle multiple calls per day and adhere to shift schedules.

Required skills

PC hardware troubleshooting.
PC software troubleshooting.
Support for common applications such as Outlook.
Experience with ticketing systems.

Questions fréquentes

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Published 1 month ago

Expires 4 days from now

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Stefanini North America and APAC

Pocket 7 Sector 23

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