Guest Services Officer – Front Office
JdV by Hyatt · Goa
Job description
About the role
The Guest Services Officer will deliver an excellent and consistent level of service to hotel guests. Working within the Guest Service Centre of the Rooms Division, the role ensures smooth operations and effective communication between guests, hotel staff, and external parties.
Key responsibilities
- Contribute to the efficient running of the Guest Service Centre.
- Handle guest inquiries and requests promptly.
- Manage internal and external communications, including the switchboard and paging system.
- Support front‑office operations and coordinate with other hotel departments.
- Maintain accurate records of guest interactions and service requests.
Required profile
- Relevant degree or diploma in Hospitality or Tourism Management.
- Minimum of 1 year experience in hotel operations.
- Energetic, passionate about a career in hospitality.
- Strong customer service, communication and interpersonal skills.
Required skills
- Operating switchboard consoles.
- Paging system usage.
- Familiarity with related computer equipment.
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Published 1 month ago
Expires 3 weeks from now
47 views · 0 interested
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JdV by Hyatt
Goa
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