Guest Services Officer – Front Office

About the role

We are looking for a Guest Services Officer to join our Front Office team. The successful candidate will ensure a high standard of service for all guests and support smooth communication within the hotel.

Key responsibilities

• Deliver consistent, excellent customer service to all guests.
• Assist in the efficient operation of the Guest Service Centre within the Rooms Division.
• Handle internal and external communications, including telephone switchboard and paging systems.
• Coordinate with hotel staff to address guest inquiries and requests promptly.

Required profile

• Relevant degree or diploma in Hospitality or Tourism Management (preferred).
• Minimum of 1 year experience in hotel operations or front‑office functions.
• Strong communication and interpersonal abilities.
• Energetic, passionate about a career in hospitality.

Required skills

• Operating switchboard consoles.
• Using paging systems.
• Handling associated computer equipment.

What we offer

• Opportunity to develop a career in a dynamic hotel environment.
• Training and support for professional growth.