This job is no longer available
This job expired on 11/08/2026. It no longer accepts applications.
Guest Service Officer
Grand Hyatt · Bambolim
Job description
About the role
The Guest Service Officer will deliver excellent and consistent service to hotel guests, supporting the Front Office and Guest Relations functions within the Rooms Division. This role ensures smooth daily operations and contributes to a high‑standard guest experience at Grand Hyatt Goa.
Key responsibilities
- Provide front‑desk assistance, including check‑in and check‑out procedures.
- Respond promptly to guest inquiries and requests.
- Manage reservations and coordinate with housekeeping and other departments.
- Maintain accurate guest records and billing information.
- Resolve guest complaints and issues in a professional manner.
- Promote hotel amenities and services to enhance the guest experience.
Required profile
- Relevant degree or diploma in Hospitality or Tourism Management.
- Minimum of 2 years experience in hotel operations.
- Strong customer service orientation.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast‑paced environment.
Required skills
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Grand Hyatt
Bambolim