Guest Relation Executive

About the role

Escobar is seeking a Guest Relation Executive to join its dining team in Bandra West, Mumbai. The role focuses on delivering a warm, professional, and memorable experience for every guest throughout their visit.

Key responsibilities

• Welcome and assist guests with a courteous and professional approach.
• Manage reservations, table allocations, and waiting lists efficiently.
• Ensure an exceptional guest experience throughout the dining journey.
• Handle guest feedback, complaints, and special requests promptly.
• Coordinate with restaurant managers, captains, stewards, and kitchen teams.
• Maintain guest records, preferences, and VIP guest relations.
• Promote restaurant events, special menus, and loyalty programs.
• Keep reception and guest areas clean and well‑maintained at all times.

Required profile

• Excellent communication and interpersonal skills.
• Well‑groomed personality with a positive attitude.
• Experience in premium or fine dining hospitality is preferred.
• Ability to handle guest concerns professionally.
• Fluent in English and Hindi; additional languages are a plus.

Required skills