GBS NAM MSP Specialist - Contingent Workforce

About the role

Randstad Enterprise is recruiting a GBS NAM MSP Specialist in Hyderabad, India, to manage day-to-day contingent workforce operations for assigned clients. The role acts as a key point of contact for client stakeholders, hiring managers, suppliers and internal teams, covering high-volume workforce activity with a strong focus on client service, VMS operations, issue resolution and SLA delivery.

Key responsibilities

• Manage the end-to-end contingent worker lifecycle (requisition, onboarding, extensions, offboarding) for high-volume industrial and blue-collar programs.
• Serve as the primary Managed Service Provider (MSP), guiding hiring managers, vendors and candidates.
• Manage shared support inboxes to resolve daily inquiries and operational escalations.
• Administer workforce activities, work order revisions and candidate tracking using SAP Fieldglass and VNDLY.
• Monitor program SLAs and fulfillment metrics, presenting updates during operational reviews and MBRs/QBRs.
• Process weekly timesheets, expense approvals, tech reimbursements and state-mandated payments.
• Enforce program compliance by tracking documentation and running internal audits to reduce co-employment risk.

Required profile

• 3-7 years of exclusive MSP, VMS and contingent workforce management experience; prior client-facing MSP experience strongly preferred.
• Hands-on experience with SAP Fieldglass/VNDLY.
• Experience supporting high-volume contingent workforce programs, preferably blue-collar/industrial, and working with clients, hiring managers, suppliers and Talent Acquisition teams.
• Experience managing SLAs, escalations, reporting and operational deliverables; global stakeholder experience is a plus.

Required skills

• Strong understanding of MSP/VMS operations and the contingent workforce lifecycle.
• Client communication, stakeholder management and problem-solving.
• Inbox management, prioritisation and follow-up; analytical and reporting skills including Excel/Google Sheets.
• Ability to work in a fast-paced environment across time zones, with minimal supervision.