Customer Service Senior Analyst

About the role

Accenture is seeking a Customer Service Senior Analyst to provide high‑quality support to Spanish‑speaking customers. The role combines analytical problem‑solving with direct interaction with internal teams and, occasionally, external clients, ensuring issues are resolved efficiently and satisfaction is maintained.

Key responsibilities

• Analyze and resolve increasingly complex customer inquiries in Spanish.
• Deliver end‑to‑end support while adhering to governance and compliance standards.
• Collaborate with peers across Accenture to share knowledge and improve processes.
• Potentially oversee a small team or work effort, providing guidance and mentorship.
• Work rotational shifts as required to meet service coverage needs.

Required profile

• 5–8 years of relevant experience in customer service or related fields.
• Any university graduation.
• Advanced proficiency in spoken Spanish.
• Ability to work with minimal supervision and make decisions impacting own and others’ work.
• Strong analytical mindset and problem‑solving capabilities.

Required skills

• Spanish language – advanced speaking ability.

What we offer

• Opportunity to work for a global leader in professional services.
• Exposure to diverse projects across multiple industries.
• Professional development and continuous learning resources.