Customer Service Executive – Credit Card Inbound

About the role

Join IDFC FIRST Bank as a Customer Service Executive handling inbound credit‑card queries. You will be the trusted voice for customers, delivering fast, accurate solutions while creating positive experiences in a 24 × 7 call‑center environment.

Key responsibilities

• Handle inbound credit‑card related customer queries with speed and accuracy.
• Maintain high service quality, first‑contact resolution and meet average handling time targets.
• Resolve customer requests within defined turnaround times.
• Promote migration to alternative service channels to improve efficiency.
• Drive Net Promoter Score through positive interactions.
• Upsell identified products to support revenue generation.
• Adhere to weekly shift schedules, including rotational 24 × 7 shifts.
• Support key initiatives within the Customer Contact Center and contribute to overall service excellence.

Required profile

• Bachelor’s degree in any discipline (full‑time).
• Prior experience in customer service, preferably in banking or credit‑card support.
• Excellent communication skills in English and Hindi; regional languages are a plus.
• Strong problem‑solving and decision‑making abilities.
• Customer‑centric mindset with a focus on service quality.
• Willingness to work rotational shifts, including weekends and holidays.

Required skills

• Proficiency with computer systems and CRM tools.