Customer Service Executive
Global Services · Navi Mumbai
Job description
About the role
We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Maharashtra. The ideal candidate will provide exceptional customer service and support through phone calls and chat, ensuring customer satisfaction and upholding our reputation for high‑quality service.
Key responsibilities
- Handle inbound calls and respond to customer inquiries professionally.
- Provide accurate information about products and services.
- Assist customers with issues and resolve complaints effectively.
- Conduct telecalling activities to follow up with customers.
- Participate in real‑time chat support.
- Maintain detailed records of interactions and transactions.
- Collaborate with team members to improve service delivery.
Required skills
- Strong verbal and written communication abilities.
- Ability to work in a fast‑paced environment handling multiple tasks.
- Proficiency in customer service principles and practices.
- Familiarity with chat support and telecalling processes.
- Customer‑oriented mindset with a passion for helping others.
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Published 2 hours ago
Expires 1 month from now
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Global Services
Navi Mumbai