Customer Support Executive
Global Services · Navi Mumbai
Job description
About the role
We are seeking a dedicated Customer Support Executive to join our team in Maharashtra. The role focuses on handling inbound calls, providing timely solutions, and ensuring high customer satisfaction.
Key responsibilities
- Handle inbound calls from customers, addressing queries and providing solutions promptly.
- Maintain professionalism and empathy during all customer interactions.
- Document customer interactions and feedback accurately in the system.
- Collaborate with team members to improve service delivery and customer experience.
- Stay updated on product knowledge and company policies to provide accurate information.
- Assist in training new team members as needed.
Required skills
- Strong verbal and written communication skills.
- Ability to work in a fast‑paced environment and manage multiple tasks.
- Proficiency in customer service principles and practices.
- Experience in an international or inbound call‑center environment (preferred).
- Familiarity with voice process operations.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 5 hours ago
Expires 1 month from now
5 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Global Services
Navi Mumbai
Related job offers
-
Telecaller – Outbound Sales
ICICI Lombard Navi Mumbai -
Customer Service Executive
Global Services Navi Mumbai -
Telecaller
Global Services Navi Mumbai -
Front Desk Executive Cum Tele Caller
Career Craft Consultants India Pvt Ltd Hyderabad -
Outbound Telecaller – Renewal Retention Officer
Star Health and Allied Insurance Co. Ltd Mumbai