This job is no longer available
This job expired on 08/10/2026. It no longer accepts applications.
Customer Service Consultant – International Voice Process
Telstra · Bengaluru
Job description
About the role
As a Customer Service Consultant in the International Voice Process, you will be the voice of Belong, assisting customers with mobile and internet services. You will handle inbound calls, resolve issues, and create positive experiences that build trust and loyalty.
Key responsibilities
- Provide support for billing, payments, activations, account queries and technical issues via phone.
- Deliver clear, simple resolutions and own each customer interaction from start to finish.
- Reduce customer effort by encouraging self‑service tools where appropriate.
- Identify recurring problems and share improvement ideas with the team.
- Upskill across products, tools, channels and service lines as the business evolves.
Required profile
- Strong communication skills and a customer‑first mindset.
- Ability to stay calm, empathetic and respectful, especially with vulnerable customers.
- Ownership attitude – follow issues through to resolution.
- Willingness to learn, adapt and collaborate within a team.
Required skills
- Effective verbal communication in English.
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Telstra
Bengaluru