Customer Service Consultant - EBI

About the role

Trane Technologies, a global leader in climate solutions for buildings, homes and transportation, is hiring a Customer Service Consultant in Gurgaon. The consultant acts as the customer's advocate and representative, ensuring work is completed in good quality and on time, and helping escalate and resolve customer issues quickly, especially for hot jobs.

Key responsibilities

• Act as the lead point of contact for each customer and manage a portfolio of accounts, developing action plans to grow them.
• Work with the Technical Support Team to find options that meet customer needs.
• Inform customers about service agreements and value-added services such as Trane Care and chiller renewal.
• Identify sales opportunities, prepare proposals and coordinate processes to build long-term relationships.
• Resolve complaints by investigating with internal stakeholders and recommending solutions.
• Organize regular service reviews with customers and the operations team on hot jobs and critical issues.
• Determine pricing and selling strategies based on customer and vertical market needs, and review contract terms using standard Trane templates.
• Gather marketplace feedback on competitors, customer expectations and industry trends, and help organize customer events.

Required profile

• Bachelor's degree in engineering.
• At least 2-3 years of direct sales experience.
• Experience in chillers or applied sales is preferred.

Required skills

• Reading, analysing and interpreting engineering documents.
• Handling sensitive inquiries and complaints, and presenting information clearly to customers.
• Problem-solving and data collection.
• Understanding of HVAC systems, chiller plants, airside, energy services and building services is an added advantage.