Customer Service Analyst

About the role

Accenture is seeking a Customer Service Analyst to support French‑language customers across its global operations. The role focuses on analyzing and resolving lower‑complexity issues while ensuring a high level of service quality.

Key responsibilities

• Perform analysis and solve lower‑complexity customer problems.
• Interact daily with Accenture peers and provide updates to supervisors.
• Occasionally engage with clients or senior management under guidance.
• Follow moderate‑level instructions for routine tasks and detailed guidance for new assignments.
• Make decisions that affect own work and may influence teammates.
• Contribute as an individual within a team, adhering to a focused scope of work.
• Work rotational shifts as required.

Required profile

• 3 to 5 years of relevant experience.
• Any graduate degree.
• Intermediate proficiency in French (both written and spoken).
• Strong communication skills, both written and verbal.
• Ability to perform under pressure and work well in a team.
• Interest in delivery excellence and HR delivery strategy.

Required skills

• Microsoft Excel

What we offer

• Opportunity to work for a global leader in professional services.
• Exposure to a diverse, multinational environment.
• Development of analytical and customer‑service expertise.