Customer Relationship Manager

About the role

The Customer Relationship Manager will drive sales and collection targets for ready‑mix concrete (RMC) solutions in a fast‑growing construction market. You will gather market intelligence, develop new business opportunities, and ensure smooth project execution through strong client and stakeholder engagement.

Key responsibilities

• Identify and prioritize market opportunities; prepare competitive proposals and presentations for retail and medium‑size projects.
• Visit sites regularly to build relationships with site in‑charges, project managers and influencers, ensuring seamless operations.
• Conduct geographic market analysis to monitor positioning and trends.
• Provide new customer details to the Commercial Sales Division, create SAP customer codes and enter data before first dispatch.
• Manage receivables, monitor daily sales and collection data, and pursue timely invoice delivery and payment collection.
• Achieve sales targets within the price range defined by SOPs.

Required profile

• Proven experience in business development or sales within the construction or building materials sector.
• Strong understanding of market dynamics, pricing, and competitor activities.
• Ability to interact with customers, local officials and agencies to gather relevant information.
• Excellent organizational skills for order planning, scheduling and receivable management.
• Detail‑oriented with a focus on meeting KPIs and collection targets.

Required skills

• SAP (customer code creation and data entry)