Customer Relationship Executive – Inbound/Outbound Support

About the role

The Customer Relationship Executive will be the primary point of contact for customers, handling both inbound and outbound calls. You will provide accurate information on products, services, offers, and branch locations while ensuring timely resolution of queries.

Key responsibilities

• Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status.
• Provide accurate information about products, services, offers, and branch locations.
• Log all customer interactions and follow up on open cases until resolution.
• Ensure every customer query or concern is addressed within defined turnaround times (TAT).
• Coordinate with internal teams such as service, logistics, and branch operations for timely updates.
• Maintain customer satisfaction by delivering prompt, courteous, and professional assistance.
• Identify recurring issues and escalate them to the respective departments for permanent resolution.
• Support campaigns for feedback collection, warranty plans (O2 Protection), and service reminders.

Required profile

• Minimum qualification: Plus Two, Diploma, or Bachelor’s Degree in any discipline.
• Age between 20 and 40 years.
• Fresh candidates with no prior experience are welcome.
• Additional certification in Customer Relationship Management, Call Handling, or Communication Skills is an advantage.

Required skills

• Customer Relationship Management (CRM) knowledge.