Customer Contact Communications Associate – Voice

About the role

The Customer Contact Communications Associate – Voice will join Accenture’s Customer Support vertical to deliver high‑quality assistance across multiple channels. You will handle inbound voice interactions, as well as email and chat, ensuring customer queries, escalations and complaints are resolved promptly and within service‑level agreements.

Key responsibilities

• Respond to customer inquiries via phone, email and chat, providing accurate information and solutions.
• Manage escalations and complaints, working with internal teams to achieve satisfactory resolutions.
• Close faults and incidents within defined SLA targets.
• Document interactions and follow established guidelines and procedures.
• Collaborate with team members and supervisors, contributing to a supportive work environment.
• Participate in rotational shift schedules as required.

Required profile

• Agile learner with the ability to quickly grasp new processes.
• Strong written and verbal communication skills.
• Team‑oriented mindset with good collaboration and interpersonal abilities.
• Adaptable and flexible to work in a dynamic, shift‑based environment.

Required skills

• Proficiency in handling email and chat communications.
• Fast and accurate typing skills.