Channel Account Manager – Resellers

About the role

The Channel Account Manager (CAM) joins Salesforce’s Alliances & Channels team to lead the indirect sales strategy for Cloud Reseller partners in the SMB segment. You will act as the primary liaison between Salesforce and its reseller ecosystem, driving revenue growth and ensuring partners are equipped to sell and support Salesforce solutions.

Key responsibilities

• Own and manage the go‑to‑market strategy with Cloud Resellers, serving as the main point of contact.
• Develop joint business plans, pipeline targets and growth initiatives for the SMB market.
• Identify, recruit and onboard new Cloud Resellers to expand indirect channel coverage.
• Drive partner certifications, ACV targets and customer‑success metrics within the Salesforce Partner Program.
• Provide enablement, training and best‑practice sharing to ensure partners have the right tools and resources.
• Allocate Marketing Development Funds for demand‑generation activities such as digital campaigns, webinars and local events.
• Support reseller‑led deals by collaborating with Account Executives, Renewals Managers and the Deal Desk.
• Promote adoption of Partner Connect and the Partner Community portal for day‑to‑day engagement.

Required profile

• Proven experience managing indirect channel relationships and driving revenue growth.
• Demonstrated ability to develop joint business plans and execute go‑to‑market strategies.
• Strong track record of recruiting, onboarding and enabling reseller partners.
• Excellent collaboration skills with sales, marketing and partner teams.

Required skills

• Salesforce

What we offer

• Opportunity to work within a leading AI‑driven CRM company.
• Access to Salesforce’s extensive partner ecosystem and resources.
• Dynamic Ohana culture that values innovation and collaboration.