Associate MPS - Surgical Robotics Support

About the role

Stryker is hiring an Associate MPS in Thane, India, to provide clinical product support for its robotic arm orthopedic systems. The role is field-based, involves travelling up to 75% within the region, and focuses on supporting surgeons and operating room staff.

Key responsibilities

• Provide clinical product support to all end users, including on-site guidance during surgical procedures.
• Train surgeons and operating room staff on the robotic arm applications, equipment and instruments, ensuring optimal placement and precision.
• Deliver ongoing in-services and customer education sessions for assigned accounts.
• Use proprietary software to prepare pre-operative CT scans for the RIO/Robotic Arm Interactive Orthopedic System, helping surgeons plan, size and position implants.
• Troubleshoot and resolve product-related issues quickly to ensure high customer satisfaction.
• Collaborate with Sales and Marketing teams to raise product awareness, highlight clinical benefits and build relationships with key surgeons and OR staff.
• Provide product feedback to support continuous improvement.

Required profile

• Clinical support experience, such as a medical field technician or application specialist.
• 1-5 years of relevant industry experience; 1-3 years of hands-on operating theatre experience preferred.
• B.Tech in Biomedical Engineering preferred.
• Fluency in English.
• Strong customer focus, excellent communication and interpersonal skills, high stress tolerance and strong problem-solving ability.
• Flexibility to travel extensively within the region.