Associate Customer Service Manager

About the role

The Associate Customer Service Manager will lead branch operations and customer service for a rural banking outlet. This role ensures efficient, technology‑driven processes while maintaining compliance and delivering best‑in‑class service to both external and internal customers.

Key responsibilities

• Oversee day‑to‑day branch administration, ensuring strict adherence to bank policies and procedures.
• Manage customer lifecycle activities, including data entry, ID creation, account opening, and KYC verification.
• Handle cash transactions, clearing, and loan document verification.
• Maintain high audit ratings and drive quality initiatives to improve turnaround times and service level agreements.
• Implement automation and digitisation tools to increase operational efficiency.
• Partner with business units to strategise and enforce regulatory and risk‑management practices.

Required profile

• Graduation in BA, BCom, BBA, BSc, BTech, BE or any other relevant field.
• 2 to 5 years of experience in banking or a related financial services environment.
• Demonstrated ability to manage branch operations and deliver customer‑focused services.

Required skills