Account Manager – B2B Travel Tech Startup

About the role

We are seeking an Account Manager to be the primary point of contact for a community of travel agents and business entrepreneurs. You will drive agent engagement, ensure customer delight, and help grow the volume of business through our platform.

Key responsibilities

• Build and manage relationships with 100‑200 business accounts (travel agents).
• Educate agents about TravClan’s services and platform.
• Collaborate with finance, product, and marketing teams to improve processes, products, and market reach.
• Maintain healthy agent retention while increasing their transaction volume.
• Handle agent grievances related to payments, services, and products.
• Manage feedback and escalations from customers and vendors.
• Organise and host offline and online events and meet‑ups for agents across the country.

Required profile

• Prior experience in a similar client‑facing or account management role.
• Ethical, hardworking, and passionate about startups.
• Strong structured problem‑solving ability.
• Good understanding of various business verticals.
• Disciplined, process‑oriented, and presence of mind.
• Eagerness to learn and adapt.

Required skills

What we offer

• Competitive salary range of ₹5.4 – 7.5 LPA.
• High ownership role in a fast‑paced environment.
• Opportunity to work closely with founders and a young, passionate team.
• Fast career growth with clear promotion paths (Associate to GM/Director).
• Culture with no hierarchy or politics.