Telecaller – Healthcare (New Delhi)

About the role

We are seeking an experienced, customer‑focused, and proactive Telecaller Healthcare to join our team in New Delhi. The role involves managing inbound and outbound calls, assisting patients with healthcare‑related queries, scheduling appointments, following up on leads, and ensuring a seamless patient experience.

Key responsibilities

• Handle inbound and outbound calls in a professional, courteous, and empathetic manner.
• Contact prospective and existing patients to provide information about healthcare services, consultations, treatment packages, and wellness programs.
• Understand patient requirements and guide them toward appropriate services and appointments.
• Schedule, reschedule, and confirm appointments with doctors and healthcare professionals.
• Follow up with leads, inquiries, and existing patients through calls, messages, and other communication channels.
• Maintain accurate records of patient interactions, inquiries, follow‑ups, and appointments in CRM systems.
• Coordinate with doctors, front‑desk staff, and internal teams to ensure smooth patient support and appointment management.
• Address basic patient concerns and escalate complex issues to the relevant department when necessary.
• Achieve assigned calling, follow‑up, and conversion targets while complying with healthcare communication protocols.

Required profile

• 2‑4 years of experience in telecalling, telesales, patient coordination, or customer service, preferably in healthcare, hospital, clinic, diagnostic, or wellness settings.
• Graduate in any discipline; relevant certifications in customer service, healthcare coordination, or CRM systems are an advantage.
• Excellent verbal communication skills in Hindi and English.
• Ability to handle a high volume of calls, manage regular follow‑ups, and work both independently and collaboratively.

Required skills

• Familiarity with CRM software.
• Experience using calling software.
• Basic computer proficiency.