Sr DevOps Engineer

About the role

Five9 is seeking a Senior DevOps Engineer to join the Voice Application Services team. The role focuses on automation, testing support, and infrastructure management for cloud contact‑center software releases. It is a hybrid position requiring three days per week in the office.

Key responsibilities

• Design, implement, and maintain infrastructure as code using Ansible and Terraform.
• Build and manage scalable cloud infrastructure on AWS and GCP.
• Develop and maintain CI/CD pipelines with GitLab CI/CD or similar tools.
• Automate deployment, monitoring, and operational workflows across distributed systems.
• Collaborate with Development, QA, and Operations teams to ensure seamless delivery and high reliability.
• Monitor system performance, troubleshoot issues, and improve availability and scalability.
• Create reusable automation modules and frameworks.
• Identify inefficiencies and drive process improvements.
• Work with REST APIs and integrate services across platforms.
• Leverage AI‑assisted coding tools such as Claude Code or GitHub Copilot.
• Support and manage voice infrastructure components, including SIP and RTP protocols.

Required profile

• 5+ years of experience in DevOps, SRE, or infrastructure engineering, preferably in telecom, SaaS, or service‑provider environments.
• Strong troubleshooting, debugging, and problem‑solving abilities.
• Excellent written and verbal communication skills in English.
• Ability to work effectively in distributed, cross‑functional teams.

Required skills

• Ansible
• Terraform
• AWS
• GCP
• Unix/Linux command‑line administration
• Shell scripting
• CI/CD pipelines (GitLab CI/CD)
• AI‑assisted development tools (Claude Code, GitHub Copilot)
• SIP and RTP voice protocols
• REST API integration