Sales Advisor – Retail Customer Service

About the role

As a Sales Advisor you will be the first point of contact for customers in an H&M store, helping them discover fashion that fits their style while delivering a friendly and efficient shopping experience.

Key responsibilities

• Welcome and guide customers through the store, offering product knowledge and styling advice.
• Maintain an organized, well‑stocked sales floor and back‑of‑house area.
• Support opening and closing procedures, including cash handling and store readiness.
• Collaborate with team members to ensure a seamless customer journey.
• Represent the H&M brand positively in all interactions.

Required profile

• Previous experience in customer service, preferably in fashion or retail.
• Passion for fashion and a desire to help customers express their individuality.
• Ability to work in a fast‑paced, collaborative environment.
• Strong communication skills and a proactive, flexible attitude.

Required skills

What we offer

• Opportunities for personal and professional development within a global fashion brand.
• Inclusive and diverse workplace culture.