Inbound CRM Executive – Healthcare

About the role

We are looking for an Inbound CRM Executive to handle voice calls for a healthcare, diagnostics and medicine provider in Navi Mumbai. The role involves assisting customers with medicine queries, test bookings and order requests while maintaining accurate records in the CRM system.

Key responsibilities

• Handle inbound calls from customers regarding medicines, healthcare services, test bookings, reports, and related queries.
• Understand customer requirements and provide accurate information.
• Assist customers with medicine‑related queries and order requests as per company guidelines.
• Create and update customer requests/orders in the CRM system.
• Coordinate with internal teams for order status, delivery, billing, and other customer concerns.
• Resolve customer queries professionally and ensure a positive customer experience.
• Maintain accurate customer records and follow CRM processes.
• Escalate medical or product‑related queries to the concerned team whenever required.

Required profile

• Good communication skills in English and Hindi.
• Prior experience in inbound customer support, CRM, healthcare or medicine processes (preferred).
• Basic computer and CRM knowledge.
• Good listening and customer‑handling abilities.
• Ability to handle multiple customer queries efficiently.
• Willingness to work from the office.