Guest Service Agent – Food & Beverage

About the role

The Guest Service Agent – Food & Beverage (GSA‑F&B) is the first point of contact for guests at Grand Mercure Bangalore. You will create a welcoming atmosphere, assist guests with menu information, and ensure a seamless dining experience throughout their stay.

Key responsibilities

• Provide a professional, friendly greeting and engage with guests from arrival.
• Assist guests with food and beverage menu items, offering clear and helpful information.
• Follow outlet policies, procedures, and service standards consistently.
• Adhere to all safety and sanitation guidelines when handling food and beverages.
• Deliver F&B services in line with departmental standards and procedures.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management.
• Strong reading, writing, and oral proficiency in English.
• Ability to speak additional languages and basic understanding of local languages is an advantage.

Required skills

What we offer

• Inclusive work environment that values diversity and supports employees with disabilities.
• Opportunities for professional growth within the Accor hospitality group.