Assistant Manager – Housekeeping

About the role

This entry‑level management position supports daily operations in Housekeeping, Recreation/Health Club and Laundry at a luxury hotel. The role focuses on maintaining guest rooms and public areas, ensuring guest and employee satisfaction while adhering to budgetary constraints.

Key responsibilities

• Obtain daily room cleaning lists and assign work based on check‑outs and discharges.
• Maintain inventory of housekeeping supplies, linens and guest amenities.
• Communicate room status promptly to the Front Desk and coordinate with Engineering for maintenance needs.
• Oversee lost‑and‑found procedures and ensure compliance with loss‑prevention policies.
• Conduct regular inspections of guestrooms and public spaces and enforce corrective actions.
• Manage housekeeping budgets and ensure adherence to OSHA regulations.
• Supervise housekeeping staff and act as the acting manager in the absence of senior leadership.
• Address guest complaints, review comment cards and promote exceptional customer service.

Required profile

• High school diploma or GED with at least 1 year housekeeping experience, **or** a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field (no experience required).
• Ability to work effectively with cross‑functional teams, understand loss‑prevention policies, and manage inventory and budgeting responsibilities.

Required skills

• Knowledge of OSHA regulations and safety standards.
• Experience with inventory management and budgeting processes.