Walk-in Freshers Hiring for Semi-Voice Process (US Shift)

About the role

HCL Tech is conducting a walk‑in drive to recruit fresh graduates for a Semi‑Voice Process Associate position. The role operates on a US shift and focuses on handling customer interactions through email and chat within the Order‑to‑Cash domain.

Key responsibilities

• Respond promptly to customer queries via email and chat, ensuring high satisfaction.
• Enter, update, and maintain accurate data across multiple systems.
• Troubleshoot issues, provide actionable solutions, and escalate complex cases to senior teams.

Required profile

• Fresh graduate (2024‑2025) with a Bachelor’s degree in Arts or Science.
• Strong written communication skills for email and chat support.
• Willingness to work the US shift schedule.

Required skills