Customer Support Executive

About the role

MPloychek is a fast‑growing startup at the crossroads of HR, blockchain and AI. We are looking for a motivated Customer Support Executive to deliver prompt, professional assistance to our clients and help shape the customer experience.

Key responsibilities

• Respond to customer inquiries via phone, email and chat in a timely manner.
• Identify customer needs, provide accurate product, pricing and technical information.
• Document all interactions, including issues, complaints and resolutions.
• Collaborate with cross‑functional teams to resolve problems and ensure satisfaction.
• Track and follow up on open cases to guarantee timely closure.
• Analyze trends in customer issues and relay feedback to product and development teams.

Required profile

• Bachelor’s degree or equivalent experience.
• Excellent written and verbal communication skills.
• Fluency in English; knowledge of Tamil and Hindi is a plus.
• Strong problem‑solving, critical‑thinking and multitasking abilities.
• Ability to work in a fast‑paced environment with high attention to detail.
• 0‑1 years of relevant experience.

Required skills

• Proficiency with customer support software and CRM systems.