Visa Operations Manager – Corporate Travel

About the role

The Visa Operations – Airline Desk role is responsible for end‑to‑end corporate visa processing for MakeMyTrip’s business travel platform. Reporting to the Director of Corporate Channel, the incumbent will lead a team to deliver accurate, timely visa services across multiple destinations.

Key responsibilities

• Serve as the primary point of contact for corporate clients, advising on visa requirements, immigration policies and handling escalations.
• Supervise, train and allocate work to visa processing executives, monitor productivity and conduct performance reviews.
• Oversee preparation, verification and submission of visa applications for a range of countries, ensuring compliance with embassy/consulate guidelines.
• Track application timelines, maintain MIS reports and provide status updates to clients.
• Ensure confidentiality of client documents and stay current with changing visa regulations and travel advisories.
• Identify operational gaps, develop SOPs and support automation initiatives to reduce turnaround time.

Required profile

• Bachelor’s degree in Business Administration, Travel & Tourism, Hospitality or a related field.
• 4–8 years of experience in visa processing, immigration services or travel operations, with prior team‑handling exposure.
• Hands‑on experience with tourist and business visas for Schengen, UK, USA, Canada, UAE and APAC regions.
• Proven ability to manage high‑volume operations and meet strict deadlines.

Required skills

• Proficiency in MS Office (Word, Excel, PowerPoint).