Senior Operations Executive – Freight Forwarding

About the role

The Senior Operations Executive will oversee the full lifecycle of ocean import shipments, ensuring smooth coordination from pre‑arrival through customs clearance, delivery and final closure. This role requires close collaboration with shipping lines, customs brokers, transporters and internal teams to meet service standards.

Key responsibilities

• Manage end‑to‑end operational execution of FCL/LCL ocean import shipments from pre‑arrival through customs clearance, delivery and shipment closure.
• Coordinate import shipment activities with shipping lines, NVOCCs, CFS/ICDs, transporters, customs brokers, overseas offices, agents and internal stakeholders.
• Monitor vessel schedules, ETA changes, arrivals, berthing, discharge and cargo availability.
• Ensure timely receipt and processing of pre‑alerts, arrival notices, shipping documents and other import documentation.
• Track shipment milestones including vessel arrival, discharge, cargo availability, customs clearance, delivery order, transportation and final delivery.
• Maintain accurate and timely shipment updates in the operating system and ensure compliance with customs, port, shipping line and company requirements.
• Review and process import documentation such as Bill of Lading, commercial invoice, packing list, certificates and arrival documents; verify HBL/MBL details and coordinate amendments.
• Coordinate with customs/CHA teams for clearance and resolve documentation issues; manage issuance and processing of Delivery Orders within defined timelines.
• Coordinate with shipping lines/NVOCCs for arrival notices, vessel updates, discharge status, Delivery Orders, container release and other import requirements.