Territory Service Representative – Operations

About the role

The Territory Service Representative – Operations is the on‑ground face of Blue Dart, responsible for ensuring timely pickup and delivery of customer shipments within an assigned territory while delivering a superior customer experience.

Key responsibilities

• Collect and deliver shipments on schedule, adhering to safety and handling standards.
• Accurately scan shipments and manage cash‑on‑delivery (COD) collections.
• Ensure proof‑of‑delivery (POD) compliance and follow operational procedures.
• Coordinate closely with the Inbound or Outbound Shift In‑charge and branch operations team to meet service commitments.
• Maintain accurate records and report any issues affecting delivery performance.

Required profile

• Reports to the Inbound or Outbound Shift In‑charge as applicable.
• Willing to travel up to 25% of the time.
• Based at a branch or service centre (location agnostic).

Required skills

What we offer

• Competitive compensation and comprehensive benefits.
• Opportunities for cross‑functional growth, succession planning and global career paths.
• A strong culture of recognition within a purpose‑led, people‑first organization.