Territory Service Representative

About the role

The Territory Service Representative is responsible for managing the end‑to‑end delivery process within an assigned geographic area. This role involves handling shipments from the moment they arrive at the depot until they are successfully delivered to customers, ensuring accurate documentation and timely collection of cash on delivery (COD) amounts.

Key responsibilities

• Unload bags from vehicles and scan each shipment into the system.
• Outscan shipments according to the planned delivery route.
• Deliver parcels to the correct address and obtain customer acknowledgment.
• Update the system with accurate undelivered status when delivery is not possible.
• Hand over undelivered shipments and COD amounts to the supervisor on the same day.
• Perform timely pickups at customer locations respecting cut‑off times.
• If shipments are serviceable, count them, obtain customer acknowledgment, and record the count.
• In‑scan shipments upon returning to the office, enter data into the system, and manage onward connections.

Required profile

• Physical ability to load and unload goods safely.
• Attention to detail for accurate scanning and data entry.
• Strong customer‑facing skills to obtain acknowledgments and handle COD transactions.
• Reliability in adhering to delivery schedules and cut‑off times.

Required skills